Shipping Policy
Effective Date: 26 May 2026
Thank you for shopping with BLANCK. We are committed to delivering your orders safely and efficiently across Malaysia.
1. Order Processing
All orders are processed within 1–3 working days after payment confirmation.
Orders placed during weekends or public holidays will be processed on the next working day.
2. Shipping Duration
Estimated delivery time:
- West Malaysia: 2–5 working days
- East Malaysia: 5–10 working days
Delivery times may vary during peak seasons, public holidays, or unforeseen courier delays.
3. Shipping Fees
Shipping fees are calculated during checkout based on the delivery location and order quantity.
Free shipping promotions may be available for selected campaigns or minimum purchase amounts.
4. Tracking Information
Once your order has been shipped, a tracking number will be provided via email or SMS for shipment tracking purposes.
5. Incorrect Shipping Details
Customers are responsible for ensuring all shipping information is accurate before placing an order.
BLANCK is not responsible for failed deliveries caused by incorrect or incomplete addresses provided by customers.
6. Delayed or Lost Parcels
While we work closely with our courier partners, BLANCK is not responsible for delays caused by courier services, weather conditions, customs clearance, or other external factors.
If your parcel appears lost or significantly delayed, please contact us for assistance.
7. International Shipping
International shipping availability may vary depending on the destination country. Additional customs duties, taxes, or import charges may apply and are the responsibility of the customer.
8. Contact Us
For shipping-related inquiries, please contact our customer support team.
Thank you for choosing BLANCK.